Privacy Policy

Welcome to Dialabot.ai, a conversational AI service (the "Service")
owned and operated by Zarori Inc. ("Zarori", "we", "us",
or "our").

Your privacy is a top priority for us. This Privacy Policy explains how
Zarori collects, uses, shares, and protects your personal information
when you visit the Dialabot.ai website, use our services, or request our
"Complimentary Custom Prototype".

We are a Canadian company with deep expertise in data governance. Our
privacy practices are designed to comply with Canada's
Personal Information Protection and Electronic Documents Act (PIPEDA)
and, where applicable for our clients handling protected health
information, the U.S. Health Insurance Portability and Accountability Act (HIPAA).

By using our Service, you agree to the collection and use of information
in accordance with this policy.

Our Privacy Promise in Plain English

In simple terms: We are in the business of trust, not
selling your data. Period.

We collect your business contact information (like your name, company
email, and website) for one main reason: to build your custom AI
prototype and schedule a demo with you. We have the expertise to
handle sensitive data and apply these high standards to all our
clients.

1. What Information We Collect

We collect information in a few different ways:

A. Information You Provide to Us

When you fill out our contact form, you voluntarily provide us with:

  • Your Name
  • Your Title (e.g., Owner, Manager)
  • Your Business Email
  • Your Phone Number
  • Your Company Name
  • Your Company Website URL

B. Information for the Custom Prototype

To build your "Complimentary Custom Prototype," you grant us permission
to access and review the publicly available content on
the "Company Website" URL you provide. This allows us to understand your
brand and services so we can build a relevant demo.

C. Information We Collect Automatically (Cookies)

When you visit our website, we automatically collect certain technical
information. This includes log data (IP address, browser type), and
information from cookies. Please see our Cookie Policy (or the "Cookies
and Your Choices" section) for full details.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Build Your Prototype: To use your company's public
    information to create your personalized, complimentary AI prototype.
  • To Contact You: To respond to your inquiry, schedule
    your private demonstration, and provide you with information about our
    * Service.
  • To Provide and Maintain Our Service: For paying
    clients, to set up and manage your account and deliver our
    conversational AI services.
  • To Meet Compliance Obligations: To execute contracts,
    Data Processing Agreements (DPAs), or Business Associate Agreements
    (BAAs) as required.
  • To Improve Our Website: To analyze how users interact
    with our site.

3. How We Share Your Information

We do not sell your personal information. We may share it in the
following limited circumstances:

  • Third-Party Sub-Processors: We share information with
    trusted third-party vendors who help us operate our business (our
    "sub-processors"). This includes:

    • AI & Infrastructure Partners (e.g., Vapi): To
      power the core technology of our conversational agents.
    • CRM Partners (e.g., HubSpot): To manage our
      client relationships and communications.
    • Hosting & Analytics Providers: To host our site
      (e.g., GoDaddy) and analyze its performance.
  • Legal Requirements:Such as... : We may disclose your information if
    required by law, subpoena, or to protect our rights or the safety of
    others.
  • Business Transfers: In the event of a merger or sale of
    Zarori Inc., your information may be transferred as a business asset.

4. Our Commitment to Data Governance (PIPEDA & HIPAA)

As a service provided by Zarori, Dialabot.ai is built on a foundation
of robust data governance.

  • PIPEDA (Canada): We are a Canadian company and fully
    comply with PIPEDA in our handling of all personal information.
  • HIPAA (United States): Zarori is capable of and does
    enter into Business Associate Agreements (BAAs) with U.S. healthcare
    clients who must comply with HIPAA. We ensure that all our
    sub-processors who may handle protected health information (PHI) also
    sign BAAs with us, creating an unbroken chain of compliance.

5. Your Privacy Rights (Under PIPEDA)

In simple terms: You are in control of your data. You
have the right to see it, fix it, or have it deleted.

As a Canadian organization, we recognize your rights under PIPEDA:

  • Right to Access: You have the right to request a copy
    of the personal information we hold about you.
  • Right to Correction: You have the right to request
    that we correct any inaccurate or incomplete information.
  • Right to Withdraw Consent: You have the right to
    withdraw your consent to our collection and use of your information at
    any time.

To exercise any of these rights, please contact our Privacy Officer at info@zarori.com.

6. Cookies and Your Choices

Our website uses cookies. Some are essential, and others (like for
analytics or our AI widget) are non-essential. You will be presented
with a cookie consent banner upon your first visit to accept or reject
non-essential cookies.

7. Data Security, Retention, and International Transfers

A. Data Security

We use industry-standard administrative, technical, and physical
safeguards to protect your personal information, consistent with our
obligations under PIPEDA and HIPAA.

B. Data Retention

We retain your personal information only for as long as is necessary to
fulfill the purposes for which it was collected or as required for legal
or business purposes.

C. International Data Transfers

Our operations are based in Canada. However, our key third-party
service providers (for AI, CRM, and hosting) are based in the
United States. This means your information will be
transferred to, stored, and processed in the U.S.

We take concrete steps to ensure your data is treated securely. We
execute Data Processing Agreements (DPAs) and, where necessary for
HIPAA-covered clients, Business Associate Agreements (BAAs) with our
sub-processors to ensure your data is protected to a standard
equivalent to Canadian law.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you
of any changes by posting the new policy on this page and updating the
"Last Updated" date.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy,
please contact our Privacy Officer at:

Zarori Inc.
info@zarori.com